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FAQ

Orders

What type of payment do you accept?

We accept all major credit cards.

Is your website secure?

Absolutely! Your transaction on our website is secured through Shopify's industry standard PCI DSS Compliant encryption.

What if I need to change or cancel my order?

We’ll do our best to accommodate any changes to your order when possible. Please contact us at info@prickleandvine.com with "ORDER CHANGE/CANCELLATION REQUEST" in the subject line to change or cancel an order. Unfortunately once an order has been picked and processed we are unable to make any changes but you may opt to return your order.

What’s the status of my order?

To check on the status of an order, sign into your account using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu. If you have any questions about the status of your order, please e-mail info@prickleandvine.com.

 

Shipping

Where do you ship?

We currently ship within the contiguous US to all 48 states. Unfortunately we do not ship internationally at this time.

When can I expect my order?

We ship all orders within 48 hours Monday - Friday. Once processed, shipments generally arrive within 2-7 days, depending on your location. If you have questions about shipment delays, please contact the shipping provider with your tracking number.

Can you expedite my order?

If you have a specific deadline for receiving your purchase, please email info@prickleandvine.com to determine if it will be possible to expedite your order for a fee. We will do our best to accommodate your requests when possible.

 

Returns

What is your return policy? Can I make an exchange?

We do accept returns for refund or exchange within 30 days of purchase provided that items are returned back to Prickle + Vine in their original, unused condition. If you'd like to make a return, please contact us via email at info@prickleandvine.com and we will provide further instructions.

Please note: We cannot refund shipping fees, and the customer is responsible for return shipping fees. We recommend mailing your return with tracking and insuring the package. Prickle + Vine is not responsible if the returned package is lost or the item is damaged in the mail.

If you believe your item to be damaged or defective upon arrival, we will be happy exchange it for you or issue you a refund. Please examine your order for discrepancies upon arrival and send photos of the item within 7 days by email to info@prickleandvine.com and we will provide further instructions.

Please reach out to info@prickleandvine.com before shipping your return as we cannot accept any returns without prior approval.

 

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