We ship throughout the US via USPS Monday through Friday (excluding Holidays) and fulfill your order within 24-48 hours of purchase.
Unfortunately international shipping is not available at this time.
While we hope you'll love our products as much as we do, we understand sometimes things don't work out!
If you change your mind about your purchase, we do accept returns for refund or exchange within 30 days of purchase, provided that items are returned back to Prickle + Vine in their original, unused condition. If you'd like to make a return, please contact us via email at firstname.lastname@example.org and we will provide further instructions.
Please note: Unfortunately we cannot refund shipping fees, and the customer is responsible for return shipping fees. We recommend mailing your return with tracking and insuring the package. Prickle + Vine is not responsible if the returned package is lost or the item is damaged in the mail.
If you believe your item to be damaged or defective upon arrival, we will be happy exchange it for you or issue you a refund. Please examine your order for discrepancies upon arrival and send photos of the item within 7 days by email to email@example.com and we will provide further instructions.
Please reach out to firstname.lastname@example.org before shipping your return as we cannot accept any returns without prior approval.
If your tracking information indicates that your package was delivered but it did not arrive or was stolen, please contact the postal carrier as soon as possible to file a claim. Unfortunately we cannot take responsibility for any packages lost in the mail or stolen, but we are happy to assist with claims!
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